Shipping Information

Orders are processed within 24 - 48 hours and shipped depending upon the time a day order is placed.

 

Shipping information 

Our shipping hours are Monday through Friday from 9:00 am to 5:00 pm PST. All orders received before 5:00 pm will be processed the same day and scheduled for shipping. Orders placed over the weekend will be processed first thing Monday morning and shipped after processing, unless it is a holiday.

 

Once shipped, orders will arrive within 5-7 business days. 

 

Method of shipping

USPS, UPS 

Shipping Costs
Currently, for a limited time, we offer FREE shipping on all orders shipped to addresses in the US. 


Signing for your shipment 

A signature is required for all of our orders to be delivered. It is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

 

We entrust USPS and UPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information,

please email- info@pristinehaircompany.com

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via USPS or UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS. If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

 

Lost Shipments

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit, please contact us immediately. We will contact USPS or UPS right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost a replacement will be sent.

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